การประชุมวิชาการระดับชาติ ครั้งที่ 16
มหาวิทยาลัยราชภัฏนครปฐม

This research aims to 1) develop a chatbot for providing counseling to reduce stress levels, and 2) evaluate the effectiveness of users' interactions with the stress counseling chatbot system. The development of the chatbot utilizes the BOTNOI AI CHATBOT program for intent recognition and the LINE Bot Designer program for designing the chatbot interface, including profile setup and data storage using Google Sheets. The research sample consists of 134 university students from Chanthaburi Rajabhat University selected through random sampling. The research tools include 1) a semi-structured interview questionnaire and 2) an evaluation questionnaire assessing users' perceptions of the counseling chatbot. A confidence interval statistic of 0.85 indicates high confidence in the research findings.            The research findings reveal that 1) the development of the chatbot system, comprising friend-adding, chat, evaluation, and Google Sheets systems, enables accurate user interaction, correct responses to inquiries, and basic stress management advice presentation. Additionally, it accurately reflects users' stress levels based on their responses to stress assessment questions. 2) The evaluation of users' perceptions towards the stress counseling chatbot system shows three aspects: convenience of system usage (mean = 3.62, S.D. = 0.62), speed of system usage (mean = 3.98, S.D. = 0.60), and ease of system usage (mean = 4.12, S.D. = 0.62).